Shipping & Returns

Our Current Shipping Methods are:

Canada Shipments
• For an order of $99 or more (before taxes and after rebate), the shipping is free across Canada.
• For an order of less than $99, the shipping is a low flat fee of $9.99* across Canada.

This offer is valid only with online order or phone order at 1-866-574-6886.

Once your order is processed, a tracking number will be sent to you via email. WHEY DEPOT will ship your order by Canada Post or Purolator or UPS. Please allow 2-8 business days for delivery, depending on destination. All orders placed after 1:00pm do not process until next business day. All orders received over the weekend (Saturday - Sunday) will not be processed until Monday am, then will be shipped within 24 hours.

* Shipments that require extra shipping charges levied by Canada Post may not qualify for free shipping and shipping charge of $9.99. This is a rare occurrence and applies to shipments of excessive weight or those arriving to extremely rural areas. If this is the case we will contact you before we make any charges to your account.
* Tracking information will be provided to customers with valid email addresses.
*A fee of $10 to $20 may be charged for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customers’ error. Shipping labels are generated directly from the shipping information you provide.

United States Shipments
• Starting at $9.99 for all orders across the United States.

This offer is valid only with phone order at 1-866-574-6886.

Once your order is processed, a tracking number will be sent to you via email. WHEY DEPOT will ship your order by Canada Post / Purolator / UPS. Please allow 2-8 business days for delivery, depending on destination. All orders placed after 1:00pm do not process until next business day. All orders received over the weekend (Friday - Sunday) will not be processed until Monday am, then will be shipped with 24 hours.

International Shipments (Worldwide)
International Shipping 7 - 14 Days starting at $9.99! This service is very popular. The rates for International Shipping are based on the weight of the package. To receive an actual shipping rate quote, add the items to your online cart. Follow the checkout process. Shipping rates will be proposed to you in real time based on your package weight and destination before any payment information is requested.

This offer is valid only with online order or phone order at 1-866-574-6886.

*Be advised, we can only deliver to verified billing address on Credit cards. Items must be signed for by card holder. This allows us to except credit cards for convenience but still protect our customer from fraud.

* Shipping charges do NOT include duties, taxes, or other applicable fees for your country. Please check with your local customs agency or the appropriate government offices to clarify possible charges.

How Do I return A Product ?
We stand behind our products and 100% guarantee the quality of our products . We accept the return of all items only if they are returned within 30 days of receipt at home and they must be in their original packaging. We will not be responsible for shipping and handling on returned items. We recommend using XpresspostMC for returns as we can not be responsible for items that never make it back to our warehouse.

Lost or Damaged Shipment
Please contact Customer Service at 1-866-574-6886, from Monday - Friday, 9:00am to 5:00pm - Eastern Time.

Delivery Promise
All orders are normally shipped to the delivery address that you supplied within 48 hours of receipt. If an item is temporarily unavailable for any reason or has a longer delivery time, then you will be notified of the revised shipping date and given the opportunity to cancel your order.

Shipping Time Frame
All in stock orders are shipped the same day if the order is received before 1pm Eastern Time during weekdays (non-holiday). Weekend or holiday orders are shipped on Monday or the next business day. Shipping times are between one to five business days.

Stock availability
If an item is out of stock we will notify you by phone or email. If we’ve sold out you will be offered an alternative and we will tell you how long you will have to wait until new stock arrives. You will be notified of the revised shipping date and given the opportunity to cancel your order. Backordered items, if shipped separately, will incur additional shipping charges.

If an item is temporarily unavailable for any reason or has a longer delivery time, then Whey Depot reserves the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be reimbursed for the full cost of the order.

Delivery Failures
In most cases a delivery failure occurs when the courier company contracted to deliver your package leaves the package at its destination without a signature. The time the package may sit unattended makes it vulnerable to many outside forces. Such as theft, weather etc. To limit these happening you may want to leave a note for the driver. Such as: "Dear Courier, Please leave any parcels at front door (or leave with building Manager/office etc.) Signed, Your Name. This way the driver has a clear location to leave the package and you will know where to expect it. If your package is missing we will file a claim with the courier and reship your items after approval from courier. Whey Depot is not responsible for time delays due to delivery failures.

Order Status and Tracking
You can check the status of your order online and find out when it shipped. For orders shipped via Canada Post /Purolator / UPS you can also track your package. If you feel your order is taking longer than normal to arrive, please check your order status online or E-mail our Customer Service Department.

Ordering Information

Methods Of Ordering
The Whey Depot gives you 4 easy options to place an order. You may do one of the following:

Order on-line - www.wheydepot.com

Order by Phone - Please contact Customer Service at 1-866-574-6886, from Monday - Friday, 9:00am to 5:00pm - Eastern Time. Leave a message outside these hours and we'll call you back within 24 hours.

Order by Fax - You can also fax your order to us! - 514.227.5193 - Be sure to include your phone number and/or e-mail address so we can contact you if there is a problem.

By Mail - Please specify what product you are ordering and where you would like your product to be shipped. Please email your payment along with your name, address, phone number and order description to: emailorders@wheydepot.com

Methods Of Payment
• We accept Visa, Mastercard, American Express, Discover and Paypal.
• We are a verified Business Member of Paypal.

To ensure your security, your credit card information will be processed offline using the Paypal credit card processing system, one of the world's largest and most secure payment processors. To learn more about the advantages of using Paypal please visit www.paypal.ca.

Be sure that the billing name and address that you give matches what your credit card company has on file. This is most likely the address that your credit card bill goes to. If it does not match, it may cause delays to your order or may cause your order to be declined.

With a credit card payment, you will notice the charge on your bill or statement within 2 business days

Secure payments transactions powered by paypal
Paypal give the option to pay securely with debit or credit card. Paypal provide a secure SSL session to protect your privacy including credit card information. To learn more about the advantages of using Paypal please visit www.paypal.com.

BBB Online - Reliability Program
WHEY DEPOT meets all BBBOnLine participation and Better Business Bureau accreditation standards and is authorized to display the BBB Accredited Business seal.

Using Discount Codes
Discount codes are often used when we have special offers for our customers. To take advantage of the discount code, place the item or items the discount applies to in your shopping cart and please hit the recalculate button to update the pricing when you apply the discount coupon in your cart. Please check the order to make sure that the discount was applied to your item. If you notice an error or have difficulties, please contact one of our Customer Service Specialists.

Edit My Order
If you wish to edit or change your order after it has been placed, simply send us an email explaining what you wish to change. If your order has already been processed, you will not be able to modify or change your order.

Cancel My Order
If you wish to cancel your order after it has been placed, simply send us an email asking us to cancel your order. If your order has already been processed, you will not be able to cancel your order. Please contact a customer service representative to assist you with your order.
• Email
• Toll Free 1-866-574-6886, from Monday through Friday, 9:00am to 5:00pm - Eastern Time.

Our Guarantee
We are proud of the quality of our products and want to make sure you are completely satisfied. They Wey Depot guarantees every product that we sell. Our products are manufactured under even more stringer quality controls than required by federal and state agencies. Your satisfaction is totally guarantied for 30 days from purchase date. Refunds will only be given after the returned item has been received. Once approved, we will issue a refund or credit for the price you paid for the item less delivery charges.

Place An Order
Follow our simple ordering process at www.wheydepot.com. Browse the full range of Whey Depot products under the products tab on the main menu. Then fill in the size and quantity you would like in the selector box on the right of the screen and follow the simple checkout process. Ordering online is convenient and secure.

Sales Taxes
Sales taxes may apply to your order depending on where you live. Please check your area below for more details.

Orders Delivered to Quebec, Canada
The 5% Federal Sales Tax (GST) and the 7.5 % Provincial Sales Tax (PST) are applied to orders delivered to Quebec addresses.

Orders Delivered to the Rest of Canada (excluding Quebec)
Only the 5% Canadian Federal Sales Tax will be applied to these orders, except for New Brunswick, New Foundland and Nova Scotia who will be charged for the HST 13%.

No Sales Taxes for U.S. Customers
Canadian sales taxes do not apply to U.S. customers. Therefore, our U.S. customers are not charged any sales taxes, Canadian or American, provided their order is delivered to an address in the U.S.

Prices
Prices are listed in Canadian funds. When you place your order, your invoice will reflect the amount in your native currency.

Currency Exchange
All prices are listed in Canadian dollars. Foreign currencies are converted by PayPal into Canadian dollars at the exchange rate displayed on the Payment Details page. If you order by credit card, the credit card company will automatically convert your currency to CAD dollars and pay the appropriate amount. Please use a currency service like www.XE.com for live currency conversions.